VMware and error ‘The VMWare Authorization Service is not running’

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After switching on my computer and starting VMWare Workstation 9, I immediately received this error message:

The VMWare Authorization Service is not running.

The VMWare Authorization Service is not running.

In this article I will describe how I have solved this issue. Sometimes the information on the knowledge base on vmware.com does not provide enough information to solve this.

Of course you can solve this issue by repairing VMWare Workstation. But sometimes that might be an overkill. With the aid of the event viewer, it is easy to solve.

  1. Start the event viewer and look for the errors regarding VMWare Workstation.
    Eventvwr: service VMUSBService fails to start.

    Eventvwr: service VMUSBService fails to start.

    Eventvwr: service vmx86 fails to start.

    Eventvwr: service vmx86 fails to start.

  2. Go to a computer with a working VMWare Workstation. Open a DOS box and type both commands as shown below:
    Use the dos command 'sc qc vmusbarbservice' and 'sc qc vmx86' to get the service settings.

    Use the dos command ‘sc qc vmusbarbservice’ and ‘sc qc vmx86’ to get the service settings.

    We need these settings to re-create the services manually.

  3. Open a DOS box as admin and type the command as show below. Mind the ‘space’ after the ‘=’ sign, that is mandatory!

    sc create VMUSBArbService

    sc create VMUSBArbService

  4. And do the same for the service vmx86:
    sc create vmx86

    sc create vmx86

    There is a difference in the ‘binPath’: the file did not exists at the given location….

  5. And check the results:

    Check the services.

    Check the services.

  6. Reboot the machine and enjoy!

Unfortunately I cannot say why these services where deleted. Six Microsoft patches have been installed. So I uninstalled them all, and installed them separately. Unfortunately vmware workstation was not destroyed by one of these updates…

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