May 21 2016

C2R Client returned failing error code 30125

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Error duing downloading Office 365 C2R files

Error duing downloading Office 365 C2R files

While trying to download Office 2016 C2R installation files, I received the following error message: “We are sorry, we had a problem installing your Office program(s).” The error code is 30125-1007 (404).

These error messages are not very clear. The only ‘normal’ part is the error code 404, that stands for not found.

I used the following download xml file to download the C2R files:

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<Configuration>
  <Add SourcePath="c:\ClickToRun-Office16\O365ProPlusRetail" OfficeClientEdition="32" Version="16.0.6868.2060">
    <Product ID="O365ProPlusRetail">
      <Language ID="en-us" />
      <Language ID="cs-cz" />
      <Language ID="fi-fi" />
      <Language ID="fr-fr" />
      <Language ID="de-de" />
      <Language ID="hu-hu" />
      <Language ID="it-it" />
      <Language ID="ja-jp" />
      <Language ID="nb-no" />
      <Language ID="pl-pl" />
      <Language ID="ru-ru" />
      <Language ID="sk-sk" />
      <Language ID="es-es" />
      <Language ID="sv-se" />
      <Language ID="tr-tr" />
      <Language ID="bg-bg" />
      <Language ID="da-dk" />
      <Language ID="el-gr" />
      <Language ID="et-ee" />
      <Language ID="he-il" />
      <Language ID="hr-hr" />
      <Language ID="kk-kz" />
      <Language ID="lt-lt" />
      <Language ID="lv-lv" />
      <Language ID="nl-nl" />
      <Language ID="pt-pt" />
      <Language ID="ro-ro" />
      <Language ID="sl-si" />
      <Language ID="sr-latn-cs" />
    </Product>
  </Add>
  <Logging Path="c:\ClickToRun-Office16\Logging" />
</Configuration>

Whatever I did, the error message did not go away.

Only after adding Branch="Current" the download went well.

The correct file to download:

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<Configuration>
  <Add SourcePath="c:\ClickToRun-Office16\O365ProPlusRetail" OfficeClientEdition="32" Version="16.0.6868.2060" Branch="Current">
    <Product ID="O365ProPlusRetail">
       ...
    </Product>
  </Add>
  <Logging Path="c:\ClickToRun-Office16\Logging" />
</Configuration>

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